Status of
Gonexa services
History
Following Salesforce’s notification on April 27, 2026, regarding changes to the Connected Apps security policy affecting all ISVs, effective May 11, 2026, we are required to make changes to our Gonexa Sign product within a very short timeframe.
We are therefore planning maintenance on our servers on Friday, May 8, in the morning, with a service disruption of 20 to 60 minutes expected to begin at 10:00 AM.
The interruption will only affect documents sent for signature.
Document returns will be suspended during the maintenance but will resume in the afternoon.
We encourage you not to schedule any send-for-signature requests during this time.
We are available at support@gonexa.fr for any questions regarding this matter.
Service interruption from April 27, 2026, at 12:57 PM to April 27, 2026, at 3:08 PM affecting our Azure resource dedicated to processing our Sign product, specifically:
- Inability to send documents for simple, advanced, and qualified electronic signatures
- Interruption of signature updates in our customers’ Salesforce. Signatures were caught up within 6 hours of service resumption.
Cause analysis:
An obsolete function in our code, retained as a precaution, made too many connections to our Azure Cosmos Sign, causing the resource to shut down.
Measures taken:
The obsolete function was removed and the resource restarted; signature processing resumed automatically and gradually through Yousign webhook retries
Official launch of our Gonexa service status monitoring tool